Refund policy
Return & Refund Policy
At Vovaclo, we want you to shop with confidence. If you are not completely satisfied with your purchase, you have the right to return your item(s) within 14 days of receiving your order.
Return Conditions
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags and packaging, where applicable.
- Be free from stains, odors, damage, or any other signs of use.
We cannot accept returns for items that have been used, washed, altered, or damaged after delivery. Any item that is returned in a damaged or unsuitable condition may not be eligible for a refund.
How to Start a Return
Before returning your order, please contact us at:
Email: info@vovaclo.com
Our customer support team will provide you with the return instructions and explain how the return shipping process works.
Please do not send any items back without contacting us first.
Refunds
Once we receive and inspect your returned item(s), we will notify you whether your return has been approved.
If approved, your refund will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at info@vovaclo.com. We will review the issue and provide an appropriate solution.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: info@vovaclo.com